JL
John-Michael Luciano
1 reviews | Active since Jul 2016
25 Mar 2024, 07:03
Forced decoder swop
Dstv are ********* they are now forcing us to change to their new ultra decoders, i noticed last week that they have now updated showmax and it's no longer compatible with our old decoders, i purchased the explora 3A model approximately 2-3yrs ago on their price lock package, that means its not such an old decoder they are now giving me a pop up saying showmax is no longer available on this explora, do we now have to buy e new decoder every 2 years and also dstv doesn't communicate or give us alternatives, they simply tell us we must get the new ultra decoder. Very poor move from multichoice considering how people are switching over to alternative platforms.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
25 Mar 2024, 07:15Hi John-Michael Luciano,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply25 Mar 2024, 07:15
Official
Hi John-Michael Luciano,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Mar 2024, 12:11Hi John,
Thank you for reaching out to us and sharing your concerns regarding the availability of Showmax on your Explora 3B device. We understand how frustrating it can be when a service you enjoy is no longer accessible on your preferred platform.
We want to assure you that while Showmax 2.0 is indeed no longer available on the traditional Explora models, it is still active and accessible through our newer platform, the Explora Ultra. The decision to transition to the Explora Ultra was made to enhance the viewing experience and provide users with access to a wider range of content and features.
As part of our ongoing efforts to improve our service offerings, we have partnered with Pea**** to bring you even more exciting content and entertainment options. Our integrated system allows for seamless access to a diverse library of shows, movies, and exclusive Pea**** originals.
While we understand that this transition may cause inconvenience for some of our valued customers, we want to assure you that we are working diligently to integrate the new platform with other Explora models. In the meantime, Showmax 2.0 remains accessible on other compatible devices, providing you with continued access to your favourite content.
We sincerely appreciate your understanding and patience as we strive to deliver the best possible entertainment experience to all our customers.
Regards
Showmax: Hello Peter Team
Thank you for reaching out to us and sharing your concerns regarding the availability of Showmax on your Explora 3B device. We understand how frustrating it can be when a service you enjoy is no longer accessible on your preferred platform.
We want to assure you that while Showmax 2.0 is indeed no longer available on the traditional Explora models, it is still active and accessible through our newer platform, the Explora Ultra. The decision to transition to the Explora Ultra was made to enhance the viewing experience and provide users with access to a wider range of content and features.
As part of our ongoing efforts to improve our service offerings, we have partnered with Pea**** to bring you even more exciting content and entertainment options. Our integrated system allows for seamless access to a diverse library of shows, movies, and exclusive Pea**** originals.
While we understand that this transition may cause inconvenience for some of our valued customers, we want to assure you that we are working diligently to integrate the new platform with other Explora models. In the meantime, Showmax 2.0 remains accessible on other compatible devices, providing you with continued access to your favourite content.
We sincerely appreciate your understanding and patience as we strive to deliver the best possible entertainment experience to all our customers.
Regards
Showmax: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Mar 2024, 12:11
Official
Hi John,
Thank you for reaching out to us and sharing your concerns regarding the availability of Showmax on your Explora 3B device. We understand how frustrating it can be when a service you enjoy is no longer accessible on your preferred platform.
We want to assure you that while Showmax 2.0 is indeed no longer available on the traditional Explora models, it is still active and accessible through our newer platform, the Explora Ultra. The decision to transition to the Explora Ultra was made to enhance the viewing experience and provide users with access to a wider range of content and features.
As part of our ongoing efforts to improve our service offerings, we have partnered with Pea**** to bring you even more exciting content and entertainment options. Our integrated system allows for seamless access to a diverse library of shows, movies, and exclusive Pea**** originals.
While we understand that this transition may cause inconvenience for some of our valued customers, we want to assure you that we are working diligently to integrate the new platform with other Explora models. In the meantime, Showmax 2.0 remains accessible on other compatible devices, providing you with continued access to your favourite content.
We sincerely appreciate your understanding and patience as we strive to deliver the best possible entertainment experience to all our customers.
Regards
Showmax: Hello Peter Team
Thank you for reaching out to us and sharing your concerns regarding the availability of Showmax on your Explora 3B device. We understand how frustrating it can be when a service you enjoy is no longer accessible on your preferred platform.
We want to assure you that while Showmax 2.0 is indeed no longer available on the traditional Explora models, it is still active and accessible through our newer platform, the Explora Ultra. The decision to transition to the Explora Ultra was made to enhance the viewing experience and provide users with access to a wider range of content and features.
As part of our ongoing efforts to improve our service offerings, we have partnered with Pea**** to bring you even more exciting content and entertainment options. Our integrated system allows for seamless access to a diverse library of shows, movies, and exclusive Pea**** originals.
While we understand that this transition may cause inconvenience for some of our valued customers, we want to assure you that we are working diligently to integrate the new platform with other Explora models. In the meantime, Showmax 2.0 remains accessible on other compatible devices, providing you with continued access to your favourite content.
We sincerely appreciate your understanding and patience as we strive to deliver the best possible entertainment experience to all our customers.
Regards
Showmax: Hello Peter Team
Best regards,