Force sale on DSTV and unauthorised contract

I must the unluckiest person on earth right now. After the mess up with ABSA, then it’s DSTV. My debit order was reversed how? Still trying to find out from ABSA because they decided to reverse all my debit orders. I asked DSTV to do an adhoc debit order and I was told the was a problem with how my name was spelled on the adhoc and that the manager would sort it out however my monthly debit order was still intact on the system. I paid R500 which put me in credit by R300 so I could be reconnected while my account is being investigated as ABSA assured of an answer by Tuesday. When I called to be reconnected I was told they could not as the adhoc debit order was not done. Secondly they want me to pay another R695 before reconnecting which would put me on R1000 credit. I asked to speak to a manager and was told she’s too busy 1 and secondly she won’t help because they want the extra money. So I want to know from the regulator since I’ve paid R300 in advance why can I not be reconnected and use it up, then cancel DSTV since customer service is not important to them. I mean you talking to a customer that been a customer for more than 16 years. Yes the quality has tremendously gone down and different people were giving me different cheaper options but I was still a loyal customer. And this is how I get paid back, since this where I am at then I just wanna use up my R300 and cut ties. I was also informed I am on a 24 months premium contract which I never signed up for and if I did where’s the smart decoder that it comes with? I’ve always been on premium but I only signed for explora contract once in 2013 and when I was having financial problems the never disconnected me because we had a contract. I paid it of and decided not to go into debt again. But now I am surprised I have a contract but never received the hardware. Can this be sorted out? Either refund the money or let me use up my premium. Because after this I honestly can not. I have to get my monies worth. I already have internet because of showmax so I can sign up for that other new service that’s R199. On this one you chose to chase a customer away