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steven H
1 reviews | Active since Feb 2014
30 Sept 2015, 13:45
force customers to take big packages
I phoned dstv call centre wanted to down grade was told I can't asked to speak to a supervisor waited on phone 10 min I then put down called again asked for a supervisor waited another 8 min they took details and said supervisors will call back still waiting...I think this service is bad and to be forced to take a package you don't want.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
13 Oct 2015, 10:26Hello stevenherholdt,
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused. Furthermore, we apologise that our supervisor did not get back to you as promised.
Our records indicate that you had been assisted and your DStv service has been downgraded to the DStv Easyview package.
If you require any further assistance, please do not hesitate to contact us.
Please use one of our touch points for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused. Furthermore, we apologise that our supervisor did not get back to you as promised.
Our records indicate that you had been assisted and your DStv service has been downgraded to the DStv Easyview package.
If you require any further assistance, please do not hesitate to contact us.
Please use one of our touch points for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply13 Oct 2015, 10:26
Official
Hello stevenherholdt,
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused. Furthermore, we apologise that our supervisor did not get back to you as promised.
Our records indicate that you had been assisted and your DStv service has been downgraded to the DStv Easyview package.
If you require any further assistance, please do not hesitate to contact us.
Please use one of our touch points for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We have reviewed your complaint and believe that we owe you our deepest apology for the inconvenience caused. Furthermore, we apologise that our supervisor did not get back to you as promised.
Our records indicate that you had been assisted and your DStv service has been downgraded to the DStv Easyview package.
If you require any further assistance, please do not hesitate to contact us.
Please use one of our touch points for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah