Fooled by DSTV

I was fooled by DSTV, my decoder has been off for over 7 months since I moved back to my parent's house. Now recently we had a problem with our my Dad's decoder that we decided to swap with mine. I paid for reconnection plus the package we on on the 25th September. To my surprise 😮 we woke up the morning of the 2nd October to find the service disconnected. I then called Multichoice, took me over 27 minutes for that 1 call. By the end of the call with consultant Iviwe Nkenye I was promised a reconnection as the error arose from insurance that was charged while my services we not active.

Yesterday I spent over 30 minutes again ob the phone resolving the matter and tracking down Ms Iviwe since she didn't deliver on her promise, at 14:56 I was told that she is on lunch together with her supervisor whom i wanted to speak to as she consulted with her while assisting me.

Today as I wrute this review it's day 3 of no TV and non at Multichoice took the liberty to update me.

It's dlsaid how we as they last remaining customers are treated. It's sad that 2 of my neighbors experienced the double payment **** as well.

I will jot pay a cent and demand that they reconnect my services.