follow up : incorrect debit order

I did not get any feedback from the famous multichoice, as usual, not surprised though , but I am sick of this poorest service .<br> how come I had an outstanding balance, whereas on 30th November I called , I even paid reconnection fee and was never told of any outstanding amount , total amount I was required to pay was R835. paid it then was reconnected.<br> the amount of R266, where does it comes from originally, let your records show me who paid and reversed it.<br> this means my account was not up to date when I called on the 30th and was told to pay R835? , what was this R835 for ? did I pay partial amount ? <br> explain and fix this , I am entering the third week now with the same damn issue