Follow up: ********** Life Insurance deductions

I sent a complaint on 1 Dec 2021 through hellopeter, complaining of ********** deduction of some Life Insurance with my premium. I have since called the number provided, after holding for an hour to speak to a consultant they confirmed that there is no communication with me re: insurance and that they will reverse it within 48 hours. Not even a reference number for the call was provided. This was over a week ago, and I went through the balance, not only did they not credit the money, they have added another premium to my next statement. I do not even think it is due to incompetence, it is deliberate move to have our money generating revenue for them **********ly and delay returning it while it generates loads of interests for them. Sadly ombudsman offices have deteriorated so bad that these companies do not fear repercussions anymore.