1 reviews | Active since Apr 2019

11 Apr 2019, 10:48

Focken bad and pathetic services for Price log never though you guys will mislead people to subscribe to your packages.

Item: DStv (MultiChoice)
Rating: 1
Author: Janine S

Good day ,

Please see my numerous communication with dstv yet nothing has been resolved and this is really bad services.

Please see as from when the below was requested already yet nothing has been done. FEB 12, 2019, 2:17 PM

good day how can I get hold of the dstv explora price lock as am really getting frustrated and going to cancel my 24 price lock deal if someone don't give me a call asap as been requested a call back since yesterday to explain my query.

Hi Janine A Live agent will be with you in 5 to 20 min. Can't wait? Our BOT can help right now! CLICK here: http://m.me/dstvselfservice / send a message to @DStvSelfService from Facebook messenger! Clear errors, reconnect after paying & MORE..

Hi Janine. Please confirm your ID number, cell phone number and advise on what you need assistance with.~ITM

Janine Solomons ********** 275083

I have switched to the price lock dstv explora and it was communicated if I install my extra view it would be free included to the explora price lock package , but now I was informed by the installer the I have the pay R350 for another call out and R5 per meter if that is the case then I want to cancel my package cause I was informed incorrectly.

are you still there

halo can someone please assist me please

good day

Please confirm your ID number, cell phone number and Smartcard so that we can have a look into the account.~ITM

********** 275083

Janine Solomons at work now dont have the smartcard number

Hi Janine, we have escalated the matter please be patient.

thanks cause am really getting irate as its difficult to get through to the explora price lock department for assistance

Hi Janine, apologies for the confusion. To clarify on what you were advised on. Only the XtraView service is included in your monthly payment, not the installation.

yes I know but I was informed that I will only pay an extra R95 installation when they come out to install the explora and not R350 and extra R5 per meter wire....If I knew that I had to pay another R350 I would not have taken this package so I want to Know how do I cancel this package am no longer interested in the price lock I just want the normal R820 package as I feel I was mislead by your agent.

She also said I will receive free wi-fi and when I received the parcel I saw it was the wi-fi connector and not free wi-fi how do you mislead your clients like that in order to shell your packagers I am really ****ed of with your services and taking this complaint much higher and also log this with Hello Peter as this was really a pathetic service from multi choice

please send me an email address to log my complaint to the relevant department for assistance.

Apologies for the confusion. We will escalate this to our PriceLock team.

Please assist, when were you advised of such?

This was 2 weeks ago when I app**** for the explora as I was on a child account for the past 5 years and only switched to the normal price 2 weeks ago

Please confirm the date so we can retrieve the call.

FEB 13, 2019, 4:01 PM

Good day , Janine Solomons ********** 275083 am still waiting for your call regarding my enquiry please call me soonest.

Hi Janine Please elaborate further to assist

We have contacted you on your no.+27 ********** 84 and is avail.

FEB 14, 2019, 12:07 PM

Good day yes but am waiting on the feedback cause I want to cancel the explora for the normal package

one of your agents was gonna listen to the call of the agent who misleaded me and call me back 2 days ago yet no communication was made.If I don't get feedback today I will take this matter to a further extend.

Hi Janine, Okay, we will follow up with the team for you.

please cause this services is really getting irritated now

We are on it.

thanks

Hi just received a miscall from you was on lunch please call back

Okay, our team will call you back.

FEB 19, 2019, 12:05 PM

good morning

asap please

Hi Janine, how would you like us to assist you today?

am still awaiting on a call from the price log department regarding my cancellation of the explora

FEB 19, 2019, 1:16 PM

Kindly note that we cannot confirm when our Price Lock will contact you again as we can see a message where you confirmed that you got the call but was on lunch. Kindly just give them 24-48 hours.

that was last week 3

Kindly just give them 24-48 hours.

been told this since till last week who else can I raise my concern with helo peter or what

are you gonna answer me

FEB 28, 2019, 1:29 PM

please check your records and advise feedback regarding yesterday's call to you

Hi Janine, how can we help you?

am still waiting when they going to collect th explora I want to cancel

Do you want to cancel your Price Lock?

yes as they mislead me I want them to come fetched their devise as incorrect information was giving and am waiting for almost 3 weeks for them to call me back every 2nd day i should call them

Please provide us with your surname and initials, ID number, cellphone number and full residential address so that we can escalate the matter to our Price Lock team.

J Solomons ********** 275083

We need full information as requested above, please.

We have escalated the query to our Price Lock team.

Do you know how many times this query been escalated already to the Price lock department and yet no1 called back can you see that this same query was escalated yesterday as well

Only the Price Lock team can solve this matter as they are designated to deal with Price Lock queries. All we can do is escalate to the relevant team if we are not authorised to do something. Apologies, please bear with us.

Its been 3 weeks yet Price lock cant solve this query

MAR 25, 2019, 3:24 PM

Good day am still waiting for price log to come and fetch their explora I have not yet pay and will not pay they need to cancel my subscription as I have requested this numerous times and they need to remove it from my credit status as I see its reflecting on there as well.

Hi Janine Our team will be with you in a few minutes. Can't wait? Send us a message on WhatsApp: ********** 788

Hi Janine,.Please provide the ID number and initials and surname, cellphone number and physical address so we can access the account.

********** 275083 Janine Solomons 19 Stinkhout Street , Forest Village Eersteriver 7100 , ********** 984 as I have requested this since they have installed this explora I have been missed lead by 1 off your agents and yet no respond nor call back for the explora department was giving pathetic services

Why do you want to cancel your Price lock account, if we may ask?

please I really dont have time to repeat myself again please check you system I have requested them to make notes on there

Please note we have escalated to our price lock team, they will call shortly to assist.

thank you

You're welcome.

MAR 26, 2019, 11:15 AM

good day did you forward my inquiry to the Price log department am still waiting on them to call me

Hi Janine, yes we have. Please note that it might take about 24 to 48 hours for them to call you back.

cause am not gonna pay until they sort this out its been 2 months now yet no response and from them and this is reflecting negatively on my credit status

Please note that it is not wise to not pay your account as you risk being disconnected and you will still be liable to pay any of the overdue amounts.

I have all the calls on recording since they activated the account I was mislead if they have collected the devised when I have requested them to I would not have been reliable for the fees if you check your records I have been a member with you for some time now and I never had a problem

Alright. Let us just wait for then to call you and sort this out.

MAR 28, 2019, 10:12 AM

good day its been more then 48 hours yet no call or collection of the explora was done please advise I want this to be removed from my credit status asap

Hi Janine Our team will be with you in a few minutes. Can't wait? Send us a message on WhatsApp: ********** 788

MAR 28, 2019, 11:29 AM

Hi Janine, Kindly give us a moment as we check your account.

MAR 28, 2019, 2:25 PM

ok still waiting

2:50 PM

halo there is someone gonna do something about this account I see is still active

Hi Janine Our team will be with you in a few minutes. Can't wait? Send us a message on WhatsApp: ********** 788

Hi Janine. Have you been contacted by our Price Lock team as yet?

no why you think I have been emailing you again no-one has contacted me and as per my previous message to you am not going to pay until this is sorted out and am not going to take responsibility for any payments and i want you to remove this from my credit status asap....send me an email address so I can email my numerous request to please.

Don't you think their services is pathetic and unacceptable. I will not take responsible for any owning balance on this account.

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