sN
simphiwe N
1 reviews | Active since Nov 2015
27 Nov 2019, 17:22
FLABBERGASTED CLIENT
IN THE LAST SEVERAL YEARS AS A UP TO DATE AND CONSISTENT AND HAD TO BE VALUED CLIENT, I HAVE HAD THE ACCOUNT WITH DSTV I HAVE NEVER EXPERIENCED SUCH BAD APPALING SERVICE ,CANCELLED ONE OF MY SUBSCRIPTION AND ALL OF A SUDDEN NOW EXPERIENCING CUT OFF MY ACCOUNT AND UNACCOUNTED BILLS TO BE PAID,CALLED DSTV 6 TO SEVEN TIMES AND HAVE HAD NO HELP,WAS SUPPOSED TO GET A CALL FROM THEY MANAGERS JONATHAN AND NHLANHLA ,AS PER THE CALLS REQUESTED TO BE LISTENED TOO AT NO RESPONSE....THINK ITS TIME WE GET FIBRE AND NETFLIX AS IM DISGUSTED ON THEY SERVICE
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
28 Nov 2019, 08:41 Dear Simphiwe N,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply28 Nov 2019, 08:41
Official
Dear Simphiwe N,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 Nov 2019, 10:24Hi,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account was active on DStv Compact plus on decoder V*** - ***, after the decoder A*** - *** was cancelled on the 20.09.2019.
The account was debited R568.00 on the 2019-10-20 but the payment returned unpaid on the 24.10.2019, hence the services were disconnected.
We received a call to activate the account on the 08.11.2019 but a payment of R270.00 was paid, which was a short payment. The account was disconnected again due to short payment.
For the account to be activated from 29-11-2019 to 19-12-2019, please make a payment of R885.61.
Kind regards, Dstv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account was active on DStv Compact plus on decoder V*** - ***, after the decoder A*** - *** was cancelled on the 20.09.2019.
The account was debited R568.00 on the 2019-10-20 but the payment returned unpaid on the 24.10.2019, hence the services were disconnected.
We received a call to activate the account on the 08.11.2019 but a payment of R270.00 was paid, which was a short payment. The account was disconnected again due to short payment.
For the account to be activated from 29-11-2019 to 19-12-2019, please make a payment of R885.61.
Kind regards, Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 Nov 2019, 10:24
Official
Hi,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account was active on DStv Compact plus on decoder V*** - ***, after the decoder A*** - *** was cancelled on the 20.09.2019.
The account was debited R568.00 on the 2019-10-20 but the payment returned unpaid on the 24.10.2019, hence the services were disconnected.
We received a call to activate the account on the 08.11.2019 but a payment of R270.00 was paid, which was a short payment. The account was disconnected again due to short payment.
For the account to be activated from 29-11-2019 to 19-12-2019, please make a payment of R885.61.
Kind regards, Dstv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly be advised that the account was active on DStv Compact plus on decoder V*** - ***, after the decoder A*** - *** was cancelled on the 20.09.2019.
The account was debited R568.00 on the 2019-10-20 but the payment returned unpaid on the 24.10.2019, hence the services were disconnected.
We received a call to activate the account on the 08.11.2019 but a payment of R270.00 was paid, which was a short payment. The account was disconnected again due to short payment.
For the account to be activated from 29-11-2019 to 19-12-2019, please make a payment of R885.61.
Kind regards, Dstv: Hello Peter Team
Best regards,