1 reviews | Active since Jun 2015
Fixing dstv boxoffice to difficult for staff
I have been trying to fix my dstv box office account for almost a week now. on last week Monday I loaded R180 on my box office account. After several attempts I received the same insufficient funds message. I phoned dstv customer services on the same day and they told us to restart our decoder. Well needless to say it didn't work. I phoned them again the next day and everybody for the next 3 days tolgl us a different story. We finally managed to talk to one of the supervisors who told us the problem are on their side. she promised to phone us back in an hour. We are still waiting. Today is the 7th day and our box office is still not fixed and they are still telling us they will phone us back or we must wait another 48 hours.
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your Box Office account and advised on the credit amount reflecting on your account.
You may rent from Box Office .Should you experience any problems please advise us by return mail at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with MultiChoice and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
According to our records you have been assisted by one of our consultants and the billing on your Box Office account and advised on the credit amount reflecting on your account.
You may rent from Box Office .Should you experience any problems please advise us by return mail at *** and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert