Fixed Price plan billing problem

<p>I decided to do the fixed price option with the free Xplora. They delivered my xplora a few days later. I contacted the installer that same day for the installation. They could not help me right away, only a few days later because they were waiting for dishes and smart LNB's from multichoice. They came and did a very good job with the installation. I used my old decoder till that day and started using the xplora. Yesterday the new debit went of and instead of R949 they took R1619. I contacted customer care and they told me it was because the billing on the new Explora starts as soon as I receive it. So basically I get charged for the new decoder even if Multicoice did not have hardware to install... They delayed the installation and I get penalized for their problem. Looks like the free Xplora is not free.</p> <p>I see 3 ways to resolve this….</p> <p>1: Refund my money</p> <p>2: Cancel this contract and come fetch the Xplora</p> <p>3: I don’t pay next month</p> <p> </p> <p>How are you going to resolve this?</p>