1 reviews | Active since Apr 2014
fix your accounts!!!
Yet again dstv is ******** me out of my money. Insurance for my singleview decoder has been cancelled since the end of JAN! Last month i keep getting smses and messages that i am in arrears and paymemt needs to be made. Upon calling dstv they informed me of my single view decoder insurance that was reactivated as per online activation. Now i do not use the dstv self service option so it can not be activated by me nor did i receive any confirmation documentation from dstv. A call was made on the 24th to have this sorted out. 26 mins later she assured me this will be corrected. Last night a message pops up that i am owing money yet again. Call them and still my decoder is on insurance.....i called to make sure on my payment. 4 times it was confirmed to pay 808.50. Today i receive my statement for payment. My multichoice payment is only supposed to be 799. CAN WE HAVE THIS MATTER FINALLY FIXED AS I WILL NOT PAY DOUBLE INSURANCE AND EXTRA! I AM NOT GETTING MY MONEY WORTH FROM YOU I.D.I.O.T.S!!!
Please accept our sincerest apologies for the level of service you received from MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records, the insurance on your single view decoder has been cancelled and the amount credited back into your DStv account .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert
Please accept our sincerest apologies for the level of service you received from MultiChoice. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that according to our records, the insurance on your single view decoder has been cancelled and the amount credited back into your DStv account .
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable
Your support, and that of all our customers, is important to us.
Regards
Rupert