AL
Anqia L
1 reviews | Active since Aug 2012
16 Mar 2015, 10:46
FIX MY ACCOUNT IMMEDIATELY
Again, my account is showing an outstanding amount of R1664.000<br> <br> My account gets paid every month on time - never late! Last month I had this problem and now again - I will not pay for reconnection fees and I want my account sorted immediately. I have full premium bouquet and have had it for years - it has never changed so there should not be any issues. Your accounts department does not know what the hell they are doing - I want my account fixed or I am going to the lawyers and National Consumer with this. I am tired of your departments incompetence!!!
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DStv (MultiChoice)'s replyOfficial
16 Mar 2015, 12:56Hello anqiavl,
We confirm that your service is activated and the billing on your account adjusted to reflect the correct amount due.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We confirm that your service is activated and the billing on your account adjusted to reflect the correct amount due.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply16 Mar 2015, 12:56
Official
Hello anqiavl,
We confirm that your service is activated and the billing on your account adjusted to reflect the correct amount due.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We confirm that your service is activated and the billing on your account adjusted to reflect the correct amount due.
Please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings, as we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert