Fix it or disconnect the whole thing

I called in this morning to have one of my decoders connected on extra view disconnected. The idiot of the agent I spoke to in turn disconnected one of my PVRs. I have been calling them with my airtime for hours now and guess what,no one can reconnect it. Instead they are now telling me to take my decoder to multichoice-like how is this my problem, you guys messed up. The one agent had the audacity to hang up on me as he couldn't provide me with any help(how ***********). Now all I want is for you to fix this problem because believe you me I will still be billed for a full day despite having no connectivity for the most part of today.