sM
sinenhlanhla M

1 reviews | Active since Apr 2016

10 Feb 2022, 07:39

FIX IT ASAP

***7. I beg someone to just resolve this. You can't operate on exploiting clients. An issue sitting on your desk from the 5th of February. How many times did I forward the proof of payment (pdf) to keep getting a "please highlight and send pdf" . What a waste of time by Venecia M, then asked if the issue can be escalated to be met with a money driven "pay pay pay" attitude Phumelele M. How can you not fix a problem but demand payment, are not important payers? Business by client satisfaction should be your upmost priority. How did this client move from paying one decoder to 2 and being charged 2.6k then 1.9k? No one is interested in making sure the matter is fixed. Money was never an issue hence I paid the 2.6k just to watch DSTV in hopes that I could get clarity but, the phonelines are just another pandora's box. I swear being with DSTV is like being in Jumanji, it's one thing after the other. No systems in place we're better off with just streaming from other platforms and sticking to Netflix+Showmax+AmazonP.

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Feb 2022, 08:07
Official
Hi Sinenhlanhla,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

Best regards,

sM
sinenhlanhla M's update14 Feb 2022, 19:16
Reviewer Update
Hello Peter. This is an update. I am a firm believer in that, if someone really wants to help you (being a health care worker myself) they really go all out. I'm very disappointed at the rollercoaster ride we've been in. I actually preferred it better if no one wanted to assist. No DSTV as I'm typing and we've been with DSTV for almost 10years. We have decided that it is best we just part ways. Should anyone feel the need to maybe take us seriously....I don't know. Thank you Hello Peter for the platform.
sM
sinenhlanhla M's update18 Feb 2022, 23:10
Reviewer Update
Horrible customer care!