five hours just to fix E16-4 code and still not fixed

Been on the phone for over 1h 50 minutes and still holding just to clear E16-4 code

I scheduled to downgrade from premium to compact on the 14 September and made payment as per advise received from the agent. To my surprise i woke up to E-16-4 today.

Called DSTV at 9 and was told that the error will be corrected after 3 hours and will receive call back. Called again at 12:30 and still holding with no solution to my problems. I was told it will be fixed after 45 minutes and now its over 1hr 50 minutes and we still waiting.

Worse, while waiting i can hear all the nasty comments from the agents.