Fit the bill

I am utterly disgusted by the level of service I received from the consultants at the DStv contact center for 3 months 3 different consultants have advised me that my arrears will be paid up by May I then receive a sms from you guys advising me that I will now be paying R950.00 every month which will be my monthly installment.

I then receive a sms from you guys advising me that I currently need to pay R1778.00. After I have been told by 3 different consultants that I will be paying R950.00 on 3 occasions, and not only do guys tell me that you switch of my DStv last month every second day for that full month wasting my airtime on calls to be reactive.

As a customer I refuse to pay the amount of R1778.00, due to being advised on three occasions that I will be paying a amount of R950.00 this is not my fault for you as DSTV are the negligent people who have brought this to my attention.

I then took the matter up with your self service at via messanger who then advised my about was up in July already and informed me that the amount of R950 is sufficent for the 27-08-2018 up until the 27-09-2018. Then you guys took it one step further advising my new installment will be R899.00.

I then received a message on the 28-08-2018 advising that my payment was not enough and I will need to pay an amount of R875.00 I then advised of the sms to the self service group where I was told I to stick to he agreement made on the 25-08-2018 (Please ignore the message once again, your next payment is due on the 27-09-2018.~ITM)

Kindly sort out this issue immediately and have a consultant call me to advise on the reactivation of my services one the number below: ********** 655