Firstly the service from their call agents is very poor, their holding time is so disgusting and it drains the hell outta one holding for them to come lie again to you

Firstly the service from their call agents is very poor, their holding time is so disgusting and it drains the hell outta one holding for them to come lie again to you. I only called to find out why after making payment do they disconnect the services and I'm given one run around story like that. Then the line is also very bad. Asking to cancel I'm also charged a fee which it was confirmed R180. Then when it's cancelled apparently the charge went up to R355 no longer R180 and I must now pay R355 or else forget about being able to watch. By that time le agent talks with so much attitude like the arrogance in both the agents I spoke to is so nusty. Because some of us can't afford WiFi to move to Netflix we must suffer the consequences of remaining with MultiChoice? I had 2 packages with the company and asked for only 1 Access package to remain open and remove the Compact which where we staying now the complex doesn't have DSTV uni plug and will maybe be installed end of the month I'm told that's my issue cause I was suppose to know and disconnect the recorder. I only need Access package to be connected and when the Compact one has been resolved the penalty fee will also be paid. Is that too much to do from a customer that's been with you for almost 10years?