Financial Department can't allocate my payment although I have sent through proof of payment

<p>On the 12 May I received a sms saying that my account is in arrears and that I need to make a payment that day to avoid being cut off. I phoned in spoke to a lady, who asked me a million question although I just wanted a email address to send my proof of payment to, which does not appear any where on the site. I sent it through but received no confirmation that they have received it. So on Monday I received another sms, phoned in again, same 20 question and received 2 more email adresses to send the proof of payment to. I received a reference number and a pretty email saying that they have received my proof of payment. So I though that was the end of it, but no, Saterday the 20 May I received another sms saying that if I dont make a payment NOW I will be cut off. Phoned in again - spoke to a lady who said that I must have used the wrong reference number when making the payment. Told her no, that this is the same number I have used for the last 10 years so the only way this could be wrong is if they had changed my customer number , confirmed with her that the correct reference was used and can I please speak to her supervisor. (because now this is my mistake - thank you customer care - blame the customer for your mistake). Got a very nice and helpfull supervisor who assured me he will fix the problem for me and that the financial department ( who by now had 8 days to allocate the payment) does not work on Saterdays, but that he is there till 19:00 hours and if I get cut off before the rugby will make sure that my dstv will be but back on. So now I think this guy will surely sort it out, but NO I get another SMS on the 26 saying that I must please pay to avoid the end of my subscription. So I phone in AGAIN, have to explain the whole situation AGAIN. I asked it I can send them the proof of payment again, but no the can see the proof of payment it is there but they dont understand why the financial department has not sorted it out. I tell her I dont understand either because you would hope that someone can allocate a payment in 2 weeks time. She is sorry but the sms's and cut off is automated and they cant make notes to the system. Nice. Again she will try her best to make sure that the Financial department sort this problem out. Soooooo...........I was very happy this morning when my daughter put her favourite channel on and it says - sorry but you eiter can'tview this channel or you have been cut off........................Jippie at last we have been cut off. Soooooo I phone back AGAIN. I ask to speak to the Financial department, sorry but no they cant do that. Can I speak to your supervisor, so they put me on hold for 9 min. Loving this......Uhm no sorry my supervisor is printing you proof of payment so that she can take it to the Finance Department. So do I really believe them NO! They could not sort it out in 17 days time. The best thing is my acount is actually in a credit if they can allocate my payment. So over this. DSTV your support/financail/supervisors can't do their job. SORT IT OUT!!!!</p>