FINANCE DEPARTMENT A 4 WEEK PLUS MORE WAITING HORROR SHOW

Item: DStv (MultiChoice)
Rating: 1
Author: Tendai G

If you are erroneously charged a service on your account by Multichoice be prepared to wait 4 weeks plus more (and still waiting as I write) for the finance department to attend to escalation from call centre teams. During this period you will be unable to watch all your favourite programs or actually discover you are better off without DSTV. Unfortunately for me I have to pursue the issue because they owe me for services not rendered and I HAVE A RIGHT to get the service or refund then decide if I still need to support them. Start 15 October now Sun 17 November 2019 - I think there has been 5 escalations each being afforded more than the 48 hours to resolve issue its been over 480 hours now change in situation.

Helpful (0)

Replies (2)

DStv (MultiChoice)'s replyOfficial

17 Nov 2019, 21:31

Hi Tendai,

We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

DStv (MultiChoice)'s reply17 Nov 2019, 21:31

Official

Hi Tendai,

We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.

Kind regards,
DStv: Hello Peter Team

Tendai G's updateReviewer Update

18 Nov 2019, 11:46

It took 2 phone calls lasting 10 mins vs 30 days (no solution) to resolve this. I have no idea which department the lady who assisted me is from but she needs to replace the whole finance department. As much as I appreciate the ease at which this was resolved one good apple does not fix the rest. That department needs to be addressed. Judging by the number of complaints I have noticed so far the systems in place are clearly flawed.

Tendai G's update18 Nov 2019, 11:46

Reviewer Update