KR
Karl R

1 reviews | Active since Feb 2015

02 Feb 2015, 21:33

Finance - Bad Service

Shocking Service.<br> I have called, phoned, visited your offices now 8 times and still no one has resolved this issue. I have been charged R99 for a Smartcard Repair Charge when I did not request it.<br> I was at Multichoice Randburg a few weeks ago and my SD PVR was faulty and under Decoder care contract at the advise of the Consultant I had the SD PVR replaced for a Explorer PVR, I asked the Consultant about the Smartcard and she said that I must replace the Smartcard, BUT don't worry it comes with the new PVR and there is no cost !!<br> I email the above to Multichoice Finance dept and then someone today calls me and tells me I must go back to the Randburg HQ for the 9th time and try again.<br> ***....

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply02 Feb 2015, 22:01
Official
Hello Karl.Reed,

Sorry to hear of this

We will be in contact with you so we may investigated and resolve the matter ASAP

Please expect our call around 14:30 to 16:30

Please see below our other touch points:

-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
***

Warm Regards

Palesa