MD
Mike D

1 reviews | Active since Oct 2012

10 Apr 2016, 03:22

Finally a hero arises from the dark...

After struggling with my account for over a month and speaking to numerous Agents,<br> someone has finally been able to break through and do the exceedingly simple<br> yet rare task of following through on promises of service and actually even calling <br> back to provide feedback and confirmation!<br> <br> Thank you Mthokozisi Gumbi.<br> <br> You don't need to be super smart or endowed with powerful mandates to assist your clients.<br> Just the will to help and the values and commitment to follow through with your endeavours <br> on the identified issues. <br> <br> You clearly demonstrated both and you are an absolute asset to Multichoise.<br> <br> Kind Regards<br> W Victor<br>

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply12 Apr 2016, 20:07
Official
Hello LieweVader,

Please accept our sincere apologies for the delayed response in this regard.

We appreciate both positive and negative feedback, we have escalated your compliment for Mthokozisi Gumbi, to senior management for recognition. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.

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Regards

Nesta

Best regards,