FILLING IN A CUSTOMER FEEDBACK FORM DOES NOT HELP

Item: DStv (MultiChoice)
Rating: 2
Author: Diggelen B

I was contacted by Multi choice for a customer evaluation report and did so. However this does not solve the problem or answered my query. Just another ploy to hope the customer will get tired and go away. No one has contacted me in person to enquire what my complaint is. My complaint cannot be explained in an email. Needless to say I gave them a 1 (there was no 0) on all the questions

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Replies (1)

DStv (MultiChoice)'s replyOfficial

14 Sept 2015, 12:24

Hello Digg,

Thank you for taking the time to contact us. We acknowledge receipt of your query and will be in touch directly with you via the contact details on record.

Please note that we are experiencing high contact volumes. While we strive to address your query within 24 business hours, you may experience delays. Please bear with us.

We apologise for the inconvenience.

Kind regards
MultiChoice Team

DStv (MultiChoice)'s reply14 Sept 2015, 12:24

Official