HW
HILDA W
1 reviews | Active since Dec 2014
04 Aug 2021, 13:32
FIDDLING ADVISORS
please see response i got it just does not make sense, why are these agents fiddlings with our accounts adding services which i never use. "ENQUIRY REFERENCE NUMBER : ***0 Dear Miss ND DEWAAL
Thank you for your email and it has been a pleasure assisting you with your query .
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers.
Please be assured of our best service and intentions at all times.
Please note that your monthly premium is an amount of R 743.00 due on the 1st of every month , however your not owing anything on your DSTV account . Apologies once again .
If you have any questions please do not hesitate to contact us on *** during office hours, Mon-Fri (8am-5pm) or follow this link to read our teams and conditions: https://www.dstv.co.za/self-service/help/faqs/services/decoder-insurance/
Kind Regards, Refiloe Ramela NMS Insurance Services (SA) Limited Team
For more information about DStv’s Decoder Insurance, please click here http://www.dstv.com or contact us on ***
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
04 Aug 2021, 20:45 Hi Hilda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Aug 2021, 20:45
Official
Hi Hilda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Aug 2021, 13:32 Hi Hilda,
We tried calling you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Upon investigating, we realized that our system turned on on the DStv Streaming services on DStv Family (R295.00) hence the Debit Order collected an amount of R1062.69 on the 01\08\2021.
We have done the following:
- We have asked our higher technical team to remove the DStv Streaming service.
- We have reconciled the account and reversed all the charges for the streaming service
The balance on your account has been updated to R1463,41.
Please see the below payment breakdown:
Subscription from 01 August 2021 to 31 August 2021 - R720.41
Subscription from 01 September 2021 to 30 September 2021 - R743.00
Please note that the amount of R720.41 is due to cover your monthly subscription until the end of August.
Should you need help in the future, please do not hesitate to contact us.
Kind regards,
DStv: Hello Peter Team
We tried calling you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Upon investigating, we realized that our system turned on on the DStv Streaming services on DStv Family (R295.00) hence the Debit Order collected an amount of R1062.69 on the 01\08\2021.
We have done the following:
- We have asked our higher technical team to remove the DStv Streaming service.
- We have reconciled the account and reversed all the charges for the streaming service
The balance on your account has been updated to R1463,41.
Please see the below payment breakdown:
Subscription from 01 August 2021 to 31 August 2021 - R720.41
Subscription from 01 September 2021 to 30 September 2021 - R743.00
Please note that the amount of R720.41 is due to cover your monthly subscription until the end of August.
Should you need help in the future, please do not hesitate to contact us.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Aug 2021, 13:32
Official
Hi Hilda,
We tried calling you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Upon investigating, we realized that our system turned on on the DStv Streaming services on DStv Family (R295.00) hence the Debit Order collected an amount of R1062.69 on the 01\08\2021.
We have done the following:
- We have asked our higher technical team to remove the DStv Streaming service.
- We have reconciled the account and reversed all the charges for the streaming service
The balance on your account has been updated to R1463,41.
Please see the below payment breakdown:
Subscription from 01 August 2021 to 31 August 2021 - R720.41
Subscription from 01 September 2021 to 30 September 2021 - R743.00
Please note that the amount of R720.41 is due to cover your monthly subscription until the end of August.
Should you need help in the future, please do not hesitate to contact us.
Kind regards,
DStv: Hello Peter Team
We tried calling you to no avail.
At MultiChoice, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are being met. I know that we have let you down, and for that, we are very sorry.
Upon investigating, we realized that our system turned on on the DStv Streaming services on DStv Family (R295.00) hence the Debit Order collected an amount of R1062.69 on the 01\08\2021.
We have done the following:
- We have asked our higher technical team to remove the DStv Streaming service.
- We have reconciled the account and reversed all the charges for the streaming service
The balance on your account has been updated to R1463,41.
Please see the below payment breakdown:
Subscription from 01 August 2021 to 31 August 2021 - R720.41
Subscription from 01 September 2021 to 30 September 2021 - R743.00
Please note that the amount of R720.41 is due to cover your monthly subscription until the end of August.
Should you need help in the future, please do not hesitate to contact us.
Kind regards,
DStv: Hello Peter Team
Best regards,
HW
HILDA W's updateReviewer Update
05 Aug 2021, 13:41PLEASE I TRIED ANSWERING AND THERE WAS NO RESPONSE IM NOT HAPPY AT ALL
HW
HILDA W's update05 Aug 2021, 13:41
Reviewer Update
PLEASE I TRIED ANSWERING AND THERE WAS NO RESPONSE IM NOT HAPPY AT ALL
HW
HILDA W's updateReviewer Update
06 Aug 2021, 08:08 GOOD MORNING PLEASE ADVISE HOW I AM ABLE TO GET COPIES OF MY CALL RECORDINGS AS WELL AS MY CHAT RECORDINGS WITH YOUR INCOMPETANT ADVISORS. I CALLED TWO MONTHS AGO AS WELL WHILST IN HOSPITAL ADVISNG THAT I HAVE ASKED MY NEPHEW TO SEND PROOF OF PAYMENT TO WHICH I WAS FIRST TOLD THAT THE EMAIL WAS NOT FOUND,I CALLED AGAIN AND SPOKE TO A YOUNG LADY WHO WAS WORKING FROM “HOME’’ AND THIS IS WHAT MOST OF TELL ME WHEN I REQUEST TO SPEAK TO A MANAGER ,ANY WAY SHE THEN ASKS FOR THE EMAIL DETAILS (***)WHICH I GIVE SAYS TO ME SHE FOUND IT THEN ACTIVATES MY SERVICES,AFTER ABOUT +- 7DAYS I GET A SMS AGAIN STATING THAT MY SERVICES ARE DISCONNECED BECAUSE OF NONPAYMENT,I CALLED AND AS USUAL I SPEAK TO An ADVISOR SIBUSISO WAS HIS NAME SO HE SAYS TO ME WHILE MY SERVICES WONT BE CONNECTED UNTIL I RESEND THAT PROOF SO I DECIDE TO PAY THIS BILL ANYWAY SINCE I AM IN HOSPITAL. LAST MONTH SAME STORY PROOF OF PAYMENT STILL NOT FOUND THIS TIME I GET TO SEAK TO LESEGO WHO LAUGHS THE ENTIRE TIME ON MY CALLS AND SAYS TO ME NO JUST GO ONLINE AND CANCELL YOUR STREAMING THEN YOUR SERVICE WIL BE ACTIVE I DO JUST THAT AND GUESS WHAT I AM STILL NOT CONNECTED. AGAIN ANOTHER TEXT COMES IN STATING I HAVE TO PAY R228 I CALL THE CONCTACT CENTRE AGAIN WITH MY AIRTIME AND IM TOLD THIS IS FOR THE PVR FUNCTIONS,I THEN PROCEED TO MAKE 3 DIFFERENT PAYMENTS FROM MY CAPITEC APP AS ADVISED BY YOUR ADVISORS, AND THEN I GET THE WINNER SMS I OWE R1440 WHATEVER, I HEREBY REUEST FOR COPIES OF ALL THE RECORDINGS AS I AM GOING TO TAKE THIS FURTHER.
HW
HILDA W's update06 Aug 2021, 08:08
Reviewer Update
GOOD MORNING PLEASE ADVISE HOW I AM ABLE TO GET COPIES OF MY CALL RECORDINGS AS WELL AS MY CHAT RECORDINGS WITH YOUR INCOMPETANT ADVISORS. I CALLED TWO MONTHS AGO AS WELL WHILST IN HOSPITAL ADVISNG THAT I HAVE ASKED MY NEPHEW TO SEND PROOF OF PAYMENT TO WHICH I WAS FIRST TOLD THAT THE EMAIL WAS NOT FOUND,I CALLED AGAIN AND SPOKE TO A YOUNG LADY WHO WAS WORKING FROM “HOME’’ AND THIS IS WHAT MOST OF TELL ME WHEN I REQUEST TO SPEAK TO A MANAGER ,ANY WAY SHE THEN ASKS FOR THE EMAIL DETAILS (***)WHICH I GIVE SAYS TO ME SHE FOUND IT THEN ACTIVATES MY SERVICES,AFTER ABOUT +- 7DAYS I GET A SMS AGAIN STATING THAT MY SERVICES ARE DISCONNECED BECAUSE OF NONPAYMENT,I CALLED AND AS USUAL I SPEAK TO An ADVISOR SIBUSISO WAS HIS NAME SO HE SAYS TO ME WHILE MY SERVICES WONT BE CONNECTED UNTIL I RESEND THAT PROOF SO I DECIDE TO PAY THIS BILL ANYWAY SINCE I AM IN HOSPITAL. LAST MONTH SAME STORY PROOF OF PAYMENT STILL NOT FOUND THIS TIME I GET TO SEAK TO LESEGO WHO LAUGHS THE ENTIRE TIME ON MY CALLS AND SAYS TO ME NO JUST GO ONLINE AND CANCELL YOUR STREAMING THEN YOUR SERVICE WIL BE ACTIVE I DO JUST THAT AND GUESS WHAT I AM STILL NOT CONNECTED. AGAIN ANOTHER TEXT COMES IN STATING I HAVE TO PAY R228 I CALL THE CONCTACT CENTRE AGAIN WITH MY AIRTIME AND IM TOLD THIS IS FOR THE PVR FUNCTIONS,I THEN PROCEED TO MAKE 3 DIFFERENT PAYMENTS FROM MY CAPITEC APP AS ADVISED BY YOUR ADVISORS, AND THEN I GET THE WINNER SMS I OWE R1440 WHATEVER, I HEREBY REUEST FOR COPIES OF ALL THE RECORDINGS AS I AM GOING TO TAKE THIS FURTHER.