1 reviews | Active since Jan 2017

05 Apr 2017, 13:48

Fictitious statements

<p>I have been annual subscriber for years and suddenly Multichoice claims that I have outstanding fees and sent a so called statement to prove this. After communicating with them they still cannot show where this charge comes from? Do they add these non-existent fees to all accounts? After it all they still refuse to provide their Compliance department's contact details.</p> <p> </p> <p>Disgustingly poor service!</p> <p> </p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Apr 2017, 14:41
Official

Dear Yolande

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply05 Apr 2017, 16:01
Official

Good day

We have tried contacting you several times to no avail. We are unable to access your account with the number provided. Please send us your ID / alternative number privately.

We'd like to assist .

Regards

Girly

Best regards,