FIBER INSTALATION REQUEST

Good Day,

I am a very frustrated, irritated, annoyed customer that has been a customer to dstv for years now. Ihave been calling dstv since december only wanting fiber installed as if that is rocket science.

Today hits the 19th and I still havent been helped with the first process of getting it installed. i call every day of my life just to be told by different agents that they have to escalate my request to that department and out of the 100 people i've been speaking to not one has gone the extra mile to make sure i get assistance forgetting we are the reason they still have jobs and can feed their family. I honestly believe everyone working for dstv needs to get fired because they don't respect their jobs. So many companies closed down during covid and now also with this loadshedding, a lot are sitting at home with no jobs praying for one and this agents, team leaders and managers at dstv does not. Ive been speaking to so many people and everytime i speak to a new agent no notes was made on the system from my previous call.

Now i spoke to Asavela Sambu an agent now she gave me so much of attitude it wasn't even funny because she made me feel as if ill be getting the fiber for free she was not helpful at all she told me all managers are in a meeting but she gave my request of wanting to speak to a manager to Sumoney Isicks and she will call me back after her meeting. Did she call me back as a manager of dstv no she never did. Everyday when I call I get to be told that managers are in a meeting and i'm confused why they would be in meetings everyday if they can't even do a simple thing such as calling a customer back that has been calling in since December with no hope.

Please advise me if your fiber is for free because now i'm getting that treatment from your stuff, I feel like im at a government hospital i'm getting **** treatment.

than i spoke to lwazi Sibiya hes lost doesnt even know who his management team is, I was than transferred to Cyrel Fortain (manager in P.E) i had confidence that he will help seeing we were on a call for 35 min and remember with my airtime and promised to call me back today but still no call.

I called again today and spoke to Lydia Anderson(Team leader P.E) . She tried to be nice but still couldn't assist me with my request. she advised that she can transfer me to the fiber department and i asked her why all along everyone has been telling me if you don't have a fiber account with dstv you can't speak to that department and i wanted to know why are they like the reserve bank come on, so she transferred me only to find that she was also wrong.

the person i think should really get fired because she just made the situation worse by telling me that she doesnt really care if i mention her name in the mail im sending to the MD, Basically what is she telling me, **** u customer, **** the md and **** dstv that still pays her salary. she

She was so upbrapt with me, no patients were so rude as if I called her department. Her name is Hope Mkhonza(JHB).

I ask again if I am getting this fiber for free, do you really want customers because the way your team talks to customers is really really bad, and I honestly believe the reason why they behave like this is because dstv has no comparator. If you did , they would have gone to appreciate their jobs. Please let your HR start hiring proper agents. I know a lot of them that will do a wonderful job and that will make the customer drop the phone with a smile on their faces and that u call customer service.

I will be putting this same information on all social media platforms if i dont get a call back by 15:h00 today and I'll cancel my dstv one customer to lose for a business is too much and also word of mouth is a huge thing . Maybe an open view is better.

For the fact that I wasted so much time and energy with dstv, I would like my fiber instaled within 7 days from today and if I want to be so upset already, I would say 3 days but I will not be ugly.

fire those people because clearly Mr Mawela they don't deserve or appreciate those jobs. There are millions complaining already about dstv starting to pull your house into order because it is a mess. and the day a comparator were to be created dstv will be in ****.

I expect a response before the end of business today.

today i still haven't received any call meaning even the MD PA shows no interest. I dnt think dstv wants customers