fees

my account was paid at 6 am and received sms afterwards at 9:30 that will be disconnected and reconnection fee to be paid.Very disapointed as account was paid prior to to disconnection. Also called in to change date you hold on so long airtime gets depleted.no service from dstv.Very quick to disconnect and charge fees.No reminder comes up on tv.Last month was disconnected in error ,I had to call and agent advised error and then was reconnected.