Feeling ****med

I am sadly disappointed by the DSTV app. I just opened an account at the beginning of the month and chose the DSTV Family package. On the 15th I chose to upgrade the package from the next payment date but it automatically updated to the DSTV Compact same day and prompted me to make payment of R39.00. Me being clueless I opted to have this new package un-linked thinking it will go back to my previous package for this month however it didn't. I continuously went back into the app to cancel the scheduled change as my account was paid & up to date and it kept saying it will take 2 hours to update but it never did and my subscription was cancelled on the 21st which was a few days before my debit order date telling me to pay to be reconnected when I have been trying since the 15th to cancel the request without success. I am feeling like we won't have a fruitful relationship.