BB
Brendon B
1 reviews | Active since Mar 2018
31 Mar 2018, 04:52
Feeling **********
Made an attempt to place my services on hold as I am going on vacation for two weeks and was told I have to give a month's notices and can only initiate this end of April ad I paid for April already. I have cancelled my services with them instead.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
02 Apr 2018, 07:26Dear Brendon Ball
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply02 Apr 2018, 07:26
Official
Dear Brendon Ball
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
02 Apr 2018, 08:53Good day Brendon
Please be informed that your DStv service is a month-to-month contract. When you pay your subscription, the contract for that month is therefore fixed on the package active as at the beginning of your billing cycle.
In order to fully align with our regulations, downgrades and disconnections can only happen once a month, on the day your next subscription payment is due. This is to now ensure that an ac account holder adheres to the month to month billing rules.
According to our records, your DStv service is scheduled for disconnection on 27 April 2018.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply02 Apr 2018, 08:53
Official
Good day Brendon
Please be informed that your DStv service is a month-to-month contract. When you pay your subscription, the contract for that month is therefore fixed on the package active as at the beginning of your billing cycle.
In order to fully align with our regulations, downgrades and disconnections can only happen once a month, on the day your next subscription payment is due. This is to now ensure that an ac account holder adheres to the month to month billing rules.
According to our records, your DStv service is scheduled for disconnection on 27 April 2018.
Thank you for taking your time to contact us.
Kind regards
Dinah
Best regards,