Feel **********

I upgraded my package from compact to premium and then told the agent that it must be down graded before my debit date on the 02/11/2015. this was clearly stated to the agent 2 times he told me to pay R160 immediately which I did and on the 02/11/2015 I saw the package not down graded and called the centre to be told that I must not worry it will be done as per instruction. the problem then started when an amount of R711 was deducted from my account and when I tried calling it took 20 min for then to answer and was told it was a mistake and the amount of R380 was in credit I wanted my money back as it was not my fault I was told to wait for 40 days or go to my bank to reverse the amount which I was not prepared to do. I asked to speak to the supervisor and waited for more then 10 min the call was then disconnected by them. I called back on the 03/11 to get my money back and I was told again I must wait for 40 days. I cannot understand This where agents cannot do their work properly and I must face the wait for my money. Due to this mishap by DSTV I now have several unpaid debit orders. Is this what we call customer service is there anybody there at DSTV we can talk to<br> or is this