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nomalanga N
1 reviews | Active since Jul 2012
20 Oct 2017, 08:09
Feedback on Packages
feedback on packages and the way they designed their packages, they did not give necessary thoughts before designing their packages. marketing not up to standard.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Oct 2017, 09:28Dear Nomalanga
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv: Hello Peter team
Best regards,
DStv (MultiChoice)'s reply20 Oct 2017, 09:28
Official
Dear Nomalanga
We acknowledge receiving your complaint. Feedback will be communicated to you shortly.
Kind regards
DStv: Hello Peter team
Best regards,
DStv (MultiChoice)'s replyOfficial
20 Oct 2017, 17:21Dear Nomalanga
There is an “economies of scale” benefit when channels are grouped into packages and offered to a set number of customers.
What this means is that it is cheaper for our customers to get packages, as opposed to making up their own package. We put a lot of thought and research into putting together the DStv packages and maintaining them.
We ensure that there are a variety of packages available to suit every pocket, and that every package will offer something for every member of the family. We also consistently monitor feedback from customers, and factor this in when deciding on changes to packages.
Kind Regards
Elna [DStv: Hello Peter Complaints]
Best regards,
DStv (MultiChoice)'s reply20 Oct 2017, 17:21
Official
Dear Nomalanga
There is an “economies of scale” benefit when channels are grouped into packages and offered to a set number of customers.
What this means is that it is cheaper for our customers to get packages, as opposed to making up their own package. We put a lot of thought and research into putting together the DStv packages and maintaining them.
We ensure that there are a variety of packages available to suit every pocket, and that every package will offer something for every member of the family. We also consistently monitor feedback from customers, and factor this in when deciding on changes to packages.
Kind Regards
Elna [DStv: Hello Peter Complaints]
Best regards,