Feedback on a resolved review about the price lock subscription

I wrote a review during a week with regards to my price lock subscription, And i wanna thank Cynthia from Multichoice she called me and attended to my matter.. My account is fixed and my money is credited..

Igave Multichoice 2 stars because i feel they can do better.. I was only helped because i took upon myself to complain on Hellopeter platform.. And that i have the luxury of working in an office where there is a computer with internet and a phone.. So my worry is those that are having similar issues calling in using cellphone airtime and they don't even have any idea how to be helped.. The longest i was put on hold was 20mnts by a lady called Zinhle who tried by all means to help me.. And she later promised that the billing department will call me back in 3 hours as my matter was escalated with a matter of urgency.. But i got no call until the following day when i called in again to speak to another agent whom i had to explain my story from scratch and was put on hold again.

It was extremely daunting.. So in my view especially a big company like DSTV, higher as many people as people to fix issues escalated.. Do not tell customers about bag logs, Its not professional and its also not fair because slow moving is costly on customers.. such reviews are not even necessary if you guys were taking clients serious.. After all we are the ones putting bread on the table so we really deserve the courtesy.. Thank you again for sorting out my account