Feed back and response and time wasting

<p>Sending emails and bank statements every day same thing every day finley they send the statement to the account department almost a month later no response then i send them an email today asking wats happening with my case then they ask me again for a bank statement so now we start all over again from the start every time someone els send me a email its not the same person that helps or try to help me im getting really fed up with multi choice</p>