HH
Hester H

1 reviews | Active since Aug 2018

17 Sept 2018, 14:42

FEDUP WITH SERVICE

I did read your review back but still do you not understand that I do not owe anything... My account is know outstanding R1907.08.... I want a breakdown on what I owe cause I do not owe them anything.... This is ridiculous.... I am fedup

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Sept 2018, 09:01
Official

Dear Hester Snyman Holloway

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply19 Sept 2018, 10:36
Official

Good day Hester Snyman Holloway

Our record indicates that the billing on your account has been corrected and adjusted accordingly.

Your account is currently reflecting an amount due of R1013.50 for period 30 September 2018 to 29 October 2018. This amount is for your Price Lock monthly instalment of R949.00 plus the decoder insurance on both your decoders of R35.00 and R29.50 give you your total amount due of R1013.50.

Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.

Feel free to contact us should you require any further assistance.

Kind regards

Rupert

Best regards,

HH
Hester H's update19 Sept 2018, 14:47
Reviewer Update
This is not true on my dstv now there is an balance of R1907.08 outstanding