CS
Chantell S
1 reviews | Active since Sept 2018
08 Sept 2018, 13:09
Fedup
Ok so now I am totally fedup. DSTV phoned us to GIVE us a PVR system which we said yes will take this obviously on a debit order that we also agreed on. From day 1 that we have to start paying we have endless problems as they keep on trying to debit amounts more than my subscription. Endless calls and still no luck. Today i receved information that i must pay over R5k what the hell. My account is up to date!!!! I phoned in and was told its because i am paying for 2 subscriptions. Why will i pay 2 subscriptions in todays economy. Seriously. So either you sort this out or come pick up your PVR and i will activate my old decoder again.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
08 Sept 2018, 14:54Dear Chantell Stoltz
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply08 Sept 2018, 14:54
Official
Dear Chantell Stoltz
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
08 Sept 2018, 19:58Dear Chantell Stoltz,
We also confirm the amount of R5668.87 is incorrect and the system will adjust this amount to ensure the correct balance reflects.
However, only one device is active the Explora decoder and the account is in arrears with the amount of R1127.61. We did debit the amount of R1831.13 and this credit was refunded back to Mr Rowan's bank account however, the actual debit was reversed resulting in this amount now being owed to the DStv account.
When the outstanding balance is settled the account will be up to date and correct debits will be deducted.
We sincerely apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply08 Sept 2018, 19:58
Official
Dear Chantell Stoltz,
We also confirm the amount of R5668.87 is incorrect and the system will adjust this amount to ensure the correct balance reflects.
However, only one device is active the Explora decoder and the account is in arrears with the amount of R1127.61. We did debit the amount of R1831.13 and this credit was refunded back to Mr Rowan's bank account however, the actual debit was reversed resulting in this amount now being owed to the DStv account.
When the outstanding balance is settled the account will be up to date and correct debits will be deducted.
We sincerely apologise for any inconvenience that may have been caused.
Should you require further assistance, please do not hesitate to contact us send an email to *** .
Kind regards
Edward.
DStv Hello Peter Team.
Best regards,