1 reviews | Active since Mar 2009
fed up with the lack of service
We had about enough and are very dissapointed with the level of service and expertise that is available. Last week Tuesday we installed our explora and since then we have just had problems. We have now called multichoice six times and none of the agent could solve our problem. Laste agent blamed the installer and they came out and confirmed that nothing is wrong. So still my problem persists and even though my query was escalated to tech division yesterday morning tech still has not phoned us.<br> I do not want a call asking to check the signal because the signal is perfect i want a solution to my problem today. I am paying for a service that i do not get. Catch up and box office is not working or downloading. It has been 8 days.
Thank you for taking our call today. Please accept our apology for the delayed response and the inconvenience caused in this regard.
As discussed, please follow the instructions listed below to access your DStv Catch Up and BoxOffice content. It is likely that the decoder lost a setting when first being set up. If your DStv Explora has any personalised settings (including Network settings or ones for XtraView), please make sure you take down those settings and then follow these steps:
o Press the BLUE DStv button
o Go to Settings
o Select System Settings
o Select Reset Decoder Settings
o Select Reset to Factory Default AND format hard drive (this will delete all recordings, all scheduled recordings, as well as BoxOffice movies).
o Please do not switch the decoder off for at least 15 minutes after this process has completed (this includes no reboots).
o Please re-enter any personalised settings and then check again after 6-12 hours and let us know if there are still no BoxOffice and DStv Catch Up titles.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Kind regards
Dinah
Thank you for taking our call today. Please accept our apology for the delayed response and the inconvenience caused in this regard.
As discussed, please follow the instructions listed below to access your DStv Catch Up and BoxOffice content. It is likely that the decoder lost a setting when first being set up. If your DStv Explora has any personalised settings (including Network settings or ones for XtraView), please make sure you take down those settings and then follow these steps:
o Press the BLUE DStv button
o Go to Settings
o Select System Settings
o Select Reset Decoder Settings
o Select Reset to Factory Default AND format hard drive (this will delete all recordings, all scheduled recordings, as well as BoxOffice movies).
o Please do not switch the decoder off for at least 15 minutes after this process has completed (this includes no reboots).
o Please re-enter any personalised settings and then check again after 6-12 hours and let us know if there are still no BoxOffice and DStv Catch Up titles.
Thank you for taking your time to contact us.
Should you require any further assistance, please don't hesitate to contact us.
Kind regards
Dinah