1 reviews | Active since May 2017

03 May 2017, 08:30

FED UP WITH MY DSTV SUBSCRIBTION.

<p>I pay my account every month. This month i set up a debit order. They debit my account now cannot find my debit. How is this possible. Sent my bank statement to all the consultants. Nobody knows what to do. They all DAMN@ idiots if u ask me. This is the 2nd time tgey are disconnecting my account with no reason.</p>

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Replies (11)
's update03 May 2017, 08:33
Reviewer Update

I want this fixed or im cancelling my new subscription

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 May 2017, 08:34
Official

Dear Roslyn Allen

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice: Hello Peter Team

's update03 May 2017, 08:50
Reviewer Update

I sent march pop. And april statement showing the debit order to nonhlanhla. Proof of payments. 2 other people

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 May 2017, 12:38
Official

Good day Roslyn Allen

So sorry for the inconvenience caused. I have forwarded this matter to finance so they check and advise on which payment was rejected / missing.

I will contact you and provide feedback as soon as i receive it.

Warm regards

Girly

's update03 May 2017, 12:50
Reviewer Update

There is no months outstanding. April was the first month for the debit order. I paid cash up to March. So can thus stop now. The acc was 0 when the debit order started

's update03 May 2017, 14:40
Reviewer Update

When is my account going to be resolved. I want a solution today. U have all my pop

DStv (MultiChoice)
DStv (MultiChoice)'s reply03 May 2017, 16:48
Official

As per our telephonic conversation , the matter has been handed to our Finance team.

I will follow up with the team and provide feedback.

Thank you

Girly

's update08 May 2017, 07:55
Reviewer Update

IM CONTACTING MY LAWYERS TODAY. MY ACC IS STILL NOT SORTED. ITS OFF AGAIN

DStv (MultiChoice)
DStv (MultiChoice)'s reply08 May 2017, 08:48
Official

Good day Roslyn Allen

Apologies for the interruption of your services. I promise it won't happen again up until the billing issue is sorted.

The query is now with our central finance , awaiting feedback.

Apologies once again Roslyn.

I will keep you posted.

Regards

Girly

's update18 May 2017, 07:00
Reviewer Update

WHY THE HELL IS MY DSTV OFF AGAIN. LAST WEEK. NOW THOS WEEK. WHY THE HELL OS THE FINANCE CHARGES NOT REVERSED

's update18 May 2017, 08:09
Reviewer Update

FIX MY DAMN ACC OR GIVE MY MONEY BACK AND CANCEL MY SERVICE. IM RECONNECTING MORE THEN WATCHING