FED UP WITH MULTICHOICE

I'm absolutely fed up with Multichoice. I have been contacting them since 06/01/2020 as they debited my mother's account with an increased payment and changed her package to Premium without our instruction. We contacted them regarding another matter and they changed her package to Premium and now claim it was done via the Self Service. The only thing done on Self Service was to try to reset an error as after we contacted them we received an error message. I have contacted them on the 06/01/2020, 21/01/2020 and 23/01/2020 trying to resolve this matter and I have always been told that I will receive a call as they need to listen to the recording - still no call and it is the 30/01/2020. They also refuse to cancel the Premium Package as they say that they have to investigate the matter before they can cancel the premium package. It is understandable that the matter needs to be investigated but does it have to take practically the whole month. It makes me think that this to hold my mother who is a pensioner responsible for the premium of approximately R1200 whilst her normal premium is about R250. This ****************!! Come on Multichoice your customers can't be left so disappointed all the time. If I read these reviews lots of your customers are not happy.