fed up with multi choice

my account is always suspended even if I pay i am not the one to complain but this is becoming a problem i always pay more than what I should pay now i just received an sms that my account has been suspended again and I8 am getting charged the R50 reconnection fee , I just called them now and i was told i have 2 accounts which doesn't make sense they say one account is owing R500 and some change and my other account is in advance with R700 and some change why don't you debit the acc that is in advance and credit the one owing , if multichoice cannot think that its a problem i sent an email to the guy that helped me last month attached below he never got back to me till today <br> From: Leolo, P. (Percy) <br> Sent: 28 August 2015 08:45 AM<br> To: [Email Removed]<br> Subject: billing ***6 ( ID *** ) Leolo<br> <br> Hi <br> <br> Please find attached Proof of Payment R705.00 paid on the 24/08/2015 as discussed telephonically the amount debited from my account on the 20th was R705.69 and I called on the 19/08/2015 I spoke to Mpho who assisted me and advised me to pay cash R703.52 and today I am suspended when I check my balance on the website it says R0.00 due on the 20/09/2