Fed up with dstv

Hi my name is Randall Williams . I am a dstv customer for over 10 years and have been having a bad experience with my account and what has been happening with the run around just to enjoy the entertainment i have been paying for monthly. Firstly i would like to point out the incompetence of the staff at the Head office in N1 City whereby i habe visited them more than 2 times in the space of one month that i have had issues and the issue is still not resolved. It takes me lots of petrol to get there and back but thwy dont care if they mess up. Tge last weekend i was there and said that my extra view is not working and was told that due to the upgrade they had on their system i will experience problems . The agent then said thag he will fix it for me but upon getting home it worked but unknowingly he made my extra view account two seperate accounts and i have to foot the bill for his error. It does not end there as i have made contact with the contact centre and spent R120 on airtime for my call amd asked to activate the correct decoders on my account because on my my dstv app i see that the decoder i need to work is inactive and it just went off in my face . Now with the self service chat i am waiting 40 minutes to chat to an agent as i do not have money to spend on airtime to call and still nothing . I feel like going the streaming way with the android box and they will lose a valued client .