Fed up with DSTV

DSTV has the most unprofessional service ever, from the managers to the call center agents. I've never experienced such incompetence for a very long time. I spoke to 3 call center agents yesterday and they kept me holding on the line until i was fed up and put the phone down. Today I insisted to speak to a Manager. He came on and introduced himself as Rihaad. After explaining what my problem was he seemed to understand and said he will phone me back at 08H30 when the problem was sorted out. At 09H30 he still did not get back to me so i decided to phone him. I went through to a call center agent again. Her name is Phigile. She told me she is in Durban an don't know any manager by the name of Rihaad. I then phoned again and got through to another agent Eelile. She said she is working from home and can put in a request for a manager to call me in two hours time. I am getting nothing but the runaround from this company. I am so frustrated with the lack of professionalism of this company.