Fed up with Dstv!!

At the end of last month, I upgraded from Access to Compact, with 2 additional decoders. An amount was debited on 2 September.

On 10 September, I am told (without any warning) that my service is disconnected due to non-payment.

On 10 September, I called around 10am and was informed that the issue will be corrected and I will receive a call around 10.30 if the issue is not automatically resolved. I never got a call back.

On 10 September, from around 5.30pm, multiple calls are made for the next 3 hours. I am eventually told that the amount I was billed for was incorrect, and that I had to pay an additional amount. I paid this amount even though I didn't agree with it. The consultant did help to get my primary decoder working, but the 2 secondary decoders are still not working. Further calls are made with the last consultant promising the service would be working within the next 2 hours, it didn't.

On 11 September I called again for an update on the decoders and I am told I have to pay an additional amount, because the amount paid (which your consultant asked me to pay????) was not enough. So again, I have to pay an additional amount.

*******.