LM
Letlhogonolo M
1 reviews | Active since Oct 2013
17 Apr 2016, 12:14
Fed up with DSTV
Multichoice double billed me more than 7 months ago and they promised to resolve this issue, well I am still waiting. A guy called Kagiso said they don't want to give sub-standard service, well I don't what Multichoice calls this. I guess the reply he send was a template they use for all complains.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
18 Apr 2016, 12:20Hello Tlhogita!,
Thank you for taking our call today.
Our records confirm that we bill your DStv account for the Explora deal package also for the two insurances.
As we're committed to resolving your query. Kindly provide us with the copy of the bank statement (bank stamped) for further investigation.
We still look forward to providing you with the highest level of service.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today.
Our records confirm that we bill your DStv account for the Explora deal package also for the two insurances.
As we're committed to resolving your query. Kindly provide us with the copy of the bank statement (bank stamped) for further investigation.
We still look forward to providing you with the highest level of service.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply18 Apr 2016, 12:20
Official
Hello Tlhogita!,
Thank you for taking our call today.
Our records confirm that we bill your DStv account for the Explora deal package also for the two insurances.
As we're committed to resolving your query. Kindly provide us with the copy of the bank statement (bank stamped) for further investigation.
We still look forward to providing you with the highest level of service.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Thank you for taking our call today.
Our records confirm that we bill your DStv account for the Explora deal package also for the two insurances.
As we're committed to resolving your query. Kindly provide us with the copy of the bank statement (bank stamped) for further investigation.
We still look forward to providing you with the highest level of service.
Should you require any further assistance, please don't hesitate to contact us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
Best regards,