FED UP -WANT MY REFUND NOW!

On the 26th Jan 21 i logged a Hello Peter complaint as DSTV Pricelock has been double b8illing me on my compact view since June 2019. This means I have been double billed for 18 months = to the full value of R9 882.00. I logged this issue on Hello Peter the 26th Jan 21 as there is absolutely NO WAY of getting hold of Pricelock OR getting a call back. Wasting my airtime for 2 years now. On the 1st Feb a consultant called me and promised that this will be resolved as everything that gets logged here, is priority - Ref: *** (Lesego). Right, so my account was credited with R3k. No one coming back to me explaining why only R3k was allocated to my account and why only 10 months was reversed. So i had to waste my money again and call a consultant that needed to log it with PriceLock which i knew is going to go NOWHERE like it has for the past 2 years. *** (Doris). So since the 1st Feb - no one, nothing NIKS. End of Jan 2021 there was no debit order taken. So R9882 - R650 should give me R9232 that i need to be refunded INTO MY BANK ACCOUNT like it was taken from my BANK ACCOUNT. I never agreed that DSTV can just credit my DSTV account. The R9882 was my capital DSTV TOOK for almost 2 years. I want my money REFUNDED into my bank account!!!!!! This is literally taking MY MONEY for almost 2 years and still just doing with it what you want? I am fed up and I WANT RESOLUTION / REFUND BEFORE END OF THIS WEEK otherwise, yes like everyone says, i will go to the ombudsman and BCCSA!