FED UP THANX TO DSTV

Never in my life have I ever experience such horrific assistance from a "customer service" based company.

I have had the Price Lock deal for approximately 1 year and it has been a nightmare since day one. First, I was incorrectly billed. I contacted customer service numerous times. Agents were so arrogant, *********** and lacked any needed s****s in order to assist a customer. The more I kept complaining about the amount I was being billed, the more they would hit back stating that it is correct. Eventually, as usual, there was one agent that was actually interested in assisting and doing her work, that she was able to pick up on the error and had the matter escalated. As much as I thought the nightmare was over, the more wrong I was.

I was at this point placed on a payment plan, which would lead to be having been debited on a monthly basis, on this plan, I was probably only debited once. Now, as any other agency, if you had any problem collecting monthly fees from an individual, you contact them, make them aware of the matter and then take it from there. No not Multichoice, not DSTV. Months went by, at least once a week my decoder would be off and then Id need to call them and have it switched on again, I probably spent around R1000 on airtime contacting DSTV and being placed on hold, being placed on hold for a supervisor who never comes to the call and then the call just being dropped in the end.

I am personally working for a customer service company and I know for a fact that you should do all you can to assist a frustrated customer. You should go above and beyond and turn any terrible situation they may be seeking assistance for, into a better experience and also ensuring that your customers needs or concerns are met. No, not at DSTV, the agents would eat on the contact, yawn in your ears and actually tell you they do not know what s going on without offering any form of assistance at all. They are pathetic.

I have contacted them approximately each and everyday this week, via Facebook, Whatsapp and by call, each agent saying the matter has been escalated, they will contact me back however nothing of this has ever come true. I am literally at my ends with this pathetic company who clearly isn't out here trying to keep customers.