Fed up of DStv service

Every month I have the same problem with the Facebook platform and I am now fed up. I sent through proof of payment and I am asked details of the account holder, I am paying her DStv bill every month. Instead of just responding to my request every month I have to have an issue as if the consultant does not understand English.

Looks like I have to advise to change service providers because of the inconvenice every time.

The services are due to cut today and I have sent proof of payment and I am very fed up now. Dstv must get consultants that understand what service needs to be provided.