FED UP NO RESPONSE!!!

I AM SOOO FED UP WITH THIS COMPANY!!! I AM TRYING TO GET MY NAME CLEAR FROM ITC AND MULTICHOICE AND EVERY TIME THEY TELL ME TO BE PATIENT,WHILE THEY ESCALATE MY QUERY TO THE CREDIT DEPARTMENT!!!REALLY???? SINCE NOVEMBER NOBODY GAVE ME A CALL OR WHAT SO EVER!!!THIS IS WHAT YOU CALL PATHETIC CLIENT SERVICE. IS THIS HOW MUCH A CUSTOMER MEANS TO YOUR COMPANY????!!!!EVERY TIME I TRY TO GET THROUGH TO THE ACCOUNT DEPT. THE PHONE DROPS AFTER HOLDING ON FOR 15-20 MIN. IF YOU'VE GOT ANY CUSTOMER LOYALTY THEN DO SOMETHING, BECAUSE THIS IS NOT HOW YOU DO IT!!!!