Fed up, g*tvol......

So my wife *****gwa wrote a review on these so called DSTV *********** non-service providers on Wed 10 Nov 2021.

Feedback: We received a call from an agent on Thurs 11 Nov, who picked up that although we took up the price lock offer and have extra view, we are still billed as Premium customers on both decoders. Since we paid a year's subscription it has therefore depleted. And He promised to rectify and credit our account and call me back on Friday morning. It is now Saturday morning and yet to receive a call. Our services are suspended again, this time there is an amount of R615.74 due today. With the year's subscription and us being on price lock this should not be the case. I contacted them via whatsapp and the agent I was chatting to says the year's subscription I speak of does not reflect, I asked that she escalates to management as I do not believe she is competent enough to handle my query if she cannot see that we had made a payment for the year's subscription. She exited the chat and all I received was options on wether I want to pay or not.

I am g*tvol with their incompetency, can you just sort out whatever circus you are running in your offices and deal with this issue. I cannot waste my airtime and data calling you not getting any results.