Fed up

I asked for their router which they delivered somewhere late October . After delivery they called me to activate it but i asked them to call me on the 1st of November because i will be home Limpopo, thats where i need this router to operate because i need it for the kids. They agreed but i never received any call on the 1st of November as agreed. I then send an email as well as Facebook message on the 07th of December. On Facebook they helped me to activate it,on the 07th of December and i have been with that router for almost a month without any activation. I told the person on the messager that it is still not working so they should come and collect it. Nothing happened. Then on 31 of December they called me, and the lady on the call said she terminated the contract and took all the details and addresses so that they can collect the router.i dis and she said the driver will call me. Now they need me to pay for services that i have never used. Their router still with me i did not used data due to lack of assistance from them until I requested them To collect and again they still failed to collect een after they promised it will be collected. I need them to listen to the recording of the call they made to me on 31st of December 2024 since they always say all calls are recorded. Im fed up and very much disappointed because now i cant watch my tv. I paid my normal R112 subscription plus 50 for reconnection but still they want money for router evwn though I requested cancellation