Fed up Customer

Last month I made a payments to DSTV Which were R1050....R100....R200...R394 Total that I paid I called in they said my account is up to date

Now this month the lady said I must pay R1000 And that the outstanding amount due is R949 and must be paid by the 14Th of November

No my services has been disconnected I have been calling them I have emailed them And used the self service options which I can't use because it shows my decoder is Inactive I also used the WhatsApp option which also is useless it says I must call them no decoders can be found

Yesterday they reconnected my services But in the early hours of the morning is was off yet again

So I must pay for services that I am not getting

Everytime we call they are offline or the system doesn't respond

How can we just sit and wait and wait for them to help us they said someone will call I am still waiting

My dish is still not working so what am I paying for