Fed up

It has been almost a month and I cannot manage to swap my explora due to faulty hard drive because of your system. I have gone to two agencies and they face the same error and challenges. You are grossly unfair as I have paid a full premium sub's for the month and haven't managed to utilise my catchup and box office but you still selfishly expect me to pay up on time. All the agencies are blaming the Jo'burg main branch. Tired of this nonsense. You are doing this because of lack of competition.